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May 29, 2007

SEW Experts: Using a Corporate Blog for CRM

In today's au Natural column, "Using a Corporate Blog for CRM," Mark Jackson examines how corporate blogging can be used for customer relationship management (CRM).

Many times, a customer will visit your Web site and look for answers or a way to share their input. If none is found, they will look elsewhere. This is your window of opportunity to nurture positive comments, or nip negative ones in the bud.

Posted by Kevin Newcomb at May 29, 2007 12:07 AM