SES New York 2010, March 22-26
Subscribe to SearchDay, our free daily e-mail summarizing the day's Search Marketing News.
Recent Comments
  • Les
    Monday, Aug 18
    China is a repressive, totalitarian state which does not respect human freedoms. Google's complic...
  • DarkMatter
    Thursday, May 22
    "Don't be evil" is a marketing campaign. Kinda like "have it your way" at burger king, but when you ...
  • DJ
    Thursday, May 22
    I am in India and i disagree about 'local laws'. Local laws guarantee freedom of speech. The excepti...
  • Robert
    Thursday, May 22
    I don't get the big deal. The law of the country stands. If you want to be there... then comply, i...
  • Anonymous
    Wednesday, May 21
    So, does CB think that Google ratting out Mr. Vaid was "wrong/unethical/immoral/etc"? That's not cle...
  • AussieWebmaster
    Wednesday, May 21
    All that I know is I want my chances on getting to heaven based on Google's evaluation of evil...
  • Eli Feldblum
    Wednesday, May 21
    It's a good thing I'm not Amnesty International... Seriously, though, a little bad in pursuit of a ...
  • Anonymous
    Wednesday, May 21
    I'm guessing the terms of service that Rahul Krishnakumar Vaid agreed to when he used Orkut specific...
  • John
    Wednesday, May 21
    It's funny that when, for instance, Yahoo! forks over data to the chinese government, based on local...
  • CB
    Wednesday, May 21
    So doing something wrong/unethical/immoral/etc is OK if you are complying with local laws. Rather si...

« Search Engine Strategies Toronto Adds 3 Conference Sessions | Main | Microsoft Launches Live Search Cashback and Live Search Farecast »

May 21, 2008

Not Even a Little Evil

A top story from Ars Technica was making the rounds through Digg and Reddit yesterday, bashing Google for being a "little evil." The charge is based on an unusual case, where Google helped Indian police nab Rahul Krishnakumar Vaid, an IT professional living near New Delhi, for posting disparaging messages about Sonia Gandhi on an Orkut group. Vaid was charged under section 292 of Indian Penal Code and section 67 of the Information Technology Act, for posting disparaging, "vulgar" content about Gandhi in a group entitled "I Hate Sonia Gandhi." The creator of the group, interestingly, was not charged.

While the law may be outrageous in its limitation of free speech (my opinion), Google's response to it was far from. And it certainly wasn't evil. If Google wants to operate in India, their local branch must follow local laws. And while everyone seems to claim that Google's actions in this case, and in the infamous case of Chinese censorship, violated their motto of "Don't Be Evil," it seems that very few people actually read Google's explanation of their de facto motto. According to Google's Code of Conduct, "'Don't be evil' is...about doing the right thing more generally – following the law." Google can choose not to operate in certain marketplaces where the feel that following the local laws would clash with the other principles of "Don't Be Evil," like "acting honorably and treating each other with respect," but the search giant cannot just decide to break the law.

In any marketplace, Google needs to weigh the ethical benefit of its service, which offers free information to people, against the ethical limitations of the marketplace, such as censorship. Google decided that it was more evil in China to deprive the population of any search results than to censor some results. Now it's made the same decision in India--and rightly so.

Every time Google is required to comply with local laws, it is accused of being evil; every time Google stores or analyzes a new piece of information--like mail or health records--it is accused of being invasive and violating users' privacy. These cycles are predictable and they predictably pass (do you know anyone who doesn't use Gmail because they are worried about Google reading their email?).

"Don't Be Evil" is (sadly) a lot for any international company to live up to. Google actually pulls it off quite well.

Posted by on May 21, 2008 12:13 PM

  • Stumble It
  • Add to del.icio.us
  • Tweet it on Twitter


Comments

So doing something wrong/unethical/immoral/etc is OK if you are complying with local laws. Rather silly statement as so many laws are at odds with basic human rights. I can name quite a few in US history alone(bans against interracial marriage, birth control outlawed, women not allowed to vote or serve on a jury, slavery, Jim Crow, etc) Complying with these laws was to sacrifice a bit of your humanity, pure and simple. Google decided to bend to China's will because the thought of missing out on all that potential profit was just too strong. Same with India. I'm sorry, but someone's right to use Google is not greater than someone's right to liberty. You'd think that Google and Yahoo provide free food and medical supplies with their justifications. They're just search engines! Just because they're complying with local laws doesn't let them off the hook.

CB  May 21, 2008 3:08 PM

It's funny that when, for instance, Yahoo! forks over data to the chinese government, based on local laws, even Amnesty Internation gets on their backs. When Google does the same, they're "not even a little evil".

I really can't remember the substring "following the law" in their original motto. We all know lawyers are evil, so how evil does this make Google?

John  May 21, 2008 3:08 PM

I'm guessing the terms of service that Rahul Krishnakumar Vaid agreed to when he used Orkut specifically prohibited posting disparaging remarks? If that's the case, didn't Google live up to "Don't Be Evil?"

And giving a group the title of "I Hate Sonia Gandhi" is not disparaging or vulgar.

Anonymous  May 21, 2008 3:25 PM

It's a good thing I'm not Amnesty International...

Seriously, though, a little bad in pursuit of a greater good (freedom of information, not profits) can be not just acceptable behavior, but even laudable behavior. Search engines, Google and Yahoo alike, provide people in India and China with civil liberties--even if they need to compromise. Look at the China censorship examples. They may have filtered a few human rights or free Tibet sites out of the results, but they left a hoard of sites in. Sites that can bring information to the public eye that was never before available within China. The right to information is important; it is a liberty. And while I condemn China and India for their lack of true freedom of speech--as I condemn many other countries--I am impressed with the engines that they continue to try to provide free, mostly-democratic information to them. At the very least, I don't find their behavior unnecessarily evil, if I can use a strange phrase. You must deal with China and India on their terms, sometimes, if you expect to see results.

To give a far out example: Rich Jews who used their fortunes to buy the freedom of Jews imprisoned in Nazi ghettos and camps were actually condemned after the war for dealing with the Nazis, while it has become clear in later years that they did what they could within the system to affect as much good as possible. Obviously what is happening here cannot compare, but the theory aligns: a little bad can create a lot of good.

Eli Feldblum  May 21, 2008 3:27 PM

All that I know is I want my chances on getting to heaven based on Google's evaluation of evil

AussieWebmaster  May 21, 2008 4:39 PM

So, does CB think that Google ratting out Mr. Vaid was "wrong/unethical/immoral/etc"? That's not clear. Would it be more right/ethical/moral for a Google employee to go to jail to protect Mr. Vaid's universal human rights? I just don't get the hook in this story.

Anonymous  May 21, 2008 6:11 PM

I don't get the big deal. The law of the country stands. If you want to be there... then comply, it's that simple!

Is Google evil? No... Evil would be the obvious support for these oppressive types. Instead Google are offering a service and simply sticking to the rules. If you want to sell a car in South Africa you need to have the SABS stamp of approval. Why should the internet be any different?

Robert  May 22, 2008 2:06 AM

I am in India and i disagree about 'local laws'. Local laws guarantee freedom of speech. The exception listed here is a specific interpretation used for malafide purposes by big politicians. If politicians do not let people actually abuse them, that is NOT local law here. It is simply lack of correct implementation. Google was definitely doing wrong. Last but not the least, EVEN IF the law here was faulty, following-local-law is a poor defence of Google as in Afghan/Arab world to moral police to harass women? I can't see someone defend Google for that. So neither will i defend Google for this action in my country India. Google encouraged things we may want changed and bowing to pressure is bad reason for google to deny the same freedoms to indians that it does to americans. Savv business sense is not the same as either Moral or Legal correctness and Google chose the former. Period.

DJ  May 22, 2008 9:22 AM

"Don't be evil" is a marketing campaign. Kinda like "have it your way" at burger king, but when you get your burger it looks like someone's been sitting on it? I'm not shocked when my whopper doesn't look like they do in the commercial, and I'm not shocked when Google does what it needs to do to make money.

Whether you want to acknowledge it or not, much of the money that we spend on products and services go to corporations that do a hell of a lot more harm than Google does.

DarkMatter  May 22, 2008 4:28 PM

China is a repressive, totalitarian state which does not respect human freedoms.

Google's complicity with the communist repression is reprehensible.

Little or nothing has changed since Tienanmen Square, and the Olympic games prove this. (Shame on the IOC.)

Millions of Chinese are persecuted by their Communist government for trying to practice their religious faith. just ONE example:

Police seize Zhang Mingxuan, wife and co-pastor after leader agrees to BBC interview. --Sarah Page
DUBLIN, August 7 (Compass Direct News) – Chinese police detained house church leader Zhang Mingxuan, along with his wife Xie Fenlang and co-pastor Wu Jiang He, at a police station in Hebei after a BBC journalist attempted to interview him on Monday (August 4).

International affairs journalist John Simpson phoned Zhang to request an interview, as required in a handbook given to journalists reporting on the Olympic Games in Beijing . Zhang agreed to the interview, but as Simpson traveled to meet him, police seized Zhang and his companions and moved them to a local police station.

When Zhang informed Simpson of their whereabouts using a cell phone, Simpson drove to the police station and shouted a few questions across the courtyard to Zhang, who was visible through an open window on the second floor of the building, as shown on BBC video footage.

Public Security Bureau (PSB) officials had banished Zhang and his wife from Beijing for the duration of the Games, fearing they would try to meet with visiting foreign officials. After forcing Zhang and Xie to leave their home and evicting them from several other temporary residences, police on July 18 entered a guesthouse where they were staying and drove them to Yanjiao in neighboring Hebei province.

Protests to President
Zhang traveled as an itinerant evangelist throughout China before moving to Beijing in 1998. He is co-founder and president of the China House Church Alliance, established in April 2005 to defend the rights of house church Christians.

In 2005, US President Bush invited Zhang to a meeting during an official visit to China . The meeting never took place, however, as officials detained Zhang before he could attend.

As president of the alliance, Zhang in November 2007 sent an open letter to President Hu Jintao, urging China to grant greater religious freedoms.
The letter, also signed by Zhang's wife, read in part, “President Hu, are you aware that officials under you arrest, beat and drive away the Chris tians from their homes?”

Zhang also mentioned several detentions for his religious activities, including a 185-day imprisonment in 1986, shortly after he became a Christian, and numerous threats, beatings and arrests after he moved to Beijing. In 1999, PSB officials seized Zhang for preaching in a public place and confined him to a mental hospital for 13 days.

The letter described harassment, including threats to cut off water and electricity, and accusations that Zhang was illegally adopting orphans after he established an orphanage and school at Yanjiao.

This June Zhang met with US Rep. Frank Wolf and Rep. Christopher Smith during a visit to Beijing, but officials placed him under house arrest the following night, the South China Morning Post reported. Also in June, officials detained Zhang when he attempted to meet with Bastiann Belder, of the European Parliamentary Committee on Foreign Affairs.

Also this week, authorities arrested three Christian activists who were demonstrating in Tienanmen Square. The Rev. Pat Mahoney of the Christian Defense Coalition in Washington, DC, Brandi Swindell of Generation Life in Boise, Idaho, and Michael McMonagle, national director of Generation Life, were taken into custody yesterday (August 6).

Les  August 18, 2008 11:00 AM

Post a comment




Remember Me?

(you may use HTML tags for style)